WHO IS THE IABA

The Indiana Autobody Association is a Non-Profit Corporation Protecting Consumer and Industry Repairer Rights.

 

The Indiana Autobody Association, IABA, Promotes Professionalism and Consumer Awareness to Ensure ALL Vehicle Owners Receive a Complete and Safe Repair.

IABA CODE OF ETHICS
  • Conduct all business practices in a lawful and professional manner.

  • Recommend only proper collision repair procedures and explain to the customer why these are required to correct the collision damage.

  • Offer the customer a price estimate for the work to be performed.

  • Obtain prior authorization for all work, in writing or by other means satisfactory to the customer.

  • Notify customer if promised appointments or completion dates cannot be kept.

  • Furnish an itemized list for all parts and services, priced fairly, which identifies and used or re-manufactured parts.

  • Exercise reasonable care of the customer’s property while it is being repaired.

  • Maintain a system for fair settlement of customer’s complaints.

  • Cooperate with all established consumer complaint mediation activities.

  • Maintain a high-quality level of collision repair.

  • Cooperate in a good business manner with insurance company representatives and make a sincere effort to provide available and affordable service to the motoring public.

© 2018 Indiana Autobody Association. All Rights Reserved.

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Mission Statement

The mission of the Indiana Autobody Association, IABA, is to promote professionalism and consumer awareness of the automotive collision repair industry in the State of Indiana