Conduct all business practices in a lawful and professional manner.

Recommend only proper collision repair procedures and explain to the customer why these are required to correct the collision damage.

Offer the customer a price estimate for the work to be performed.

Obtain prior authorization for all work, in writing or by other means satisfactory to the customer.

Notify customer if promised appointments or completion dates cannot be kept.

Furnish an itemized list for all parts and services, priced fairly, which identifies and used or re-manufactured parts.

Exercise reasonable care of the customer’s property while it is being repaired.

Maintain a system for fair settlement of customer’s complaints.

Cooperate with all established consumer complaint mediation activities.

Maintain a high-quality level of collision repair.

Cooperate in a good business manner with insurance company representatives and make a sincere effort to provide available and affordable service to the motoring public.